1. What is your return policy?
We offer a 30-day return policy for unworn dresses with original tags attached. Final sale items and personalized dresses cannot be returned. Please see our Returns Policy for complete details.
2. How long does shipping take?
Delivery times vary by destination:
- Standard Shipping: 10-20 business days
- Express Shipping: 5-10 business days
- Priority Shipping: 3-7 business days
Times are estimates from shipment date.
3. Do you ship internationally?
Yes! We ship to over 150 countries worldwide. Some remote locations may have additional restrictions or surcharges.
4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select local payment methods depending on your region.
5. How do I know my correct dress size?
We provide detailed size charts for each dress style. Measure yourself and compare with our measurements for the best fit. If between sizes, we recommend sizing up.
6. Can I modify or cancel my order?
You can request order modifications within 6 hours of placement. Contact us immediately at [email protected]. Changes cannot be guaranteed once order processing begins.
7. Are there any additional charges for international orders?
International customers are responsible for all customs duties, import taxes, and related fees imposed by their country’s regulations.
8. How can I track my order?
You’ll receive a tracking number via email once your order ships. Track your package through our website or the carrier’s platform.
9. What if my dress arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We’ll arrange a free return and replacement or refund.
10. Do you offer exchanges?
Yes, we offer size and color exchanges within 30 days, subject to availability. Contact customer service before returning your dress.
11. How do I care for my dress?
Care instructions vary by fabric. Please check the specific care label in your dress. Generally, we recommend gentle washing and air drying to maintain quality.
12. Can I request a special size?
Currently, we only offer the sizes listed on our website. However, our collection includes various fits and styles to suit different body types.
13. How do I contact customer service?
Email us at [email protected]. We respond within 24 business hours, Monday through Friday, 9:00 AM to 6:00 PM HKT.
14. Are your dresses true to size?
Our size charts are accurate, but fit may vary by style. Read product descriptions carefully and check customer reviews for guidance on specific dresses.
15. Do you have a physical store?
We operate exclusively online through our global e-commerce platform, allowing us to offer competitive prices and worldwide shipping.