{"id":4019,"date":"2025-07-17T14:01:28","date_gmt":"2025-07-17T06:01:28","guid":{"rendered":"https:\/\/wahceyt.com\/?p=4019"},"modified":"2026-03-04T16:00:38","modified_gmt":"2026-03-04T08:00:38","slug":"returns-policy","status":"publish","type":"post","link":"https:\/\/wahceyt.com\/?p=4019","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n<p><strong>1. Returns Eligibility<\/strong><br>We want you to be completely satisfied with your purchase from CRESTA LIMITED. You may return most unworn dresses within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, in its original condition with all tags attached, and in the original packaging.<\/p>\n\n\n\n<p><strong>2. Non-Returnable Items<\/strong><br>For health and hygiene reasons, the following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intimate apparel and swimwear<\/li>\n\n\n\n<li>Dresses marked as &#8220;Final Sale&#8221; or &#8220;Clearance&#8221;<\/li>\n\n\n\n<li>Items without original tags or packaging<\/li>\n\n\n\n<li>Damaged items due to customer misuse<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Return Process<\/strong><br>To initiate a return, please follow these steps:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact our customer service team at&nbsp;support@wahceyt.com&nbsp;to request a Return Authorization (RA) number<\/li>\n\n\n\n<li>Complete the return form included with your original order<\/li>\n\n\n\n<li>Pack the dress securely in its original packaging with all tags attached<\/li>\n\n\n\n<li>Clearly write the RA number on the outside of the package<\/li>\n\n\n\n<li>Ship your return to our designated Hong Kong address<\/li>\n<\/ol>\n\n\n\n<p><strong>4. Return Shipping Costs<\/strong><br>Customers are responsible for return shipping costs unless the return is due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receiving an incorrect item<\/li>\n\n\n\n<li>Discovering a manufacturing defect<\/li>\n\n\n\n<li>Our error in order processing<br>In such cases, we will provide a prepaid shipping label or reimburse reasonable shipping costs.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Refund Processing Time<\/strong><br>Once we receive your returned item, it will undergo a quality inspection within 3-5 business days. Approved refunds will be processed within 10 business days. You will receive email notifications at each stage of the process, from receipt to final refund.<\/p>\n\n\n\n<p><strong>6. Refund Methods<\/strong><br>Refunds are issued to the original payment method used for purchase:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit\/Debit Card payments: 5-10 business days for processing<\/li>\n\n\n\n<li>PayPal payments: 3-5 business days for processing<\/li>\n\n\n\n<li>Bank Transfer payments: 7-14 business days for processing<br>Alternatively, you may choose store credit with an additional 15% bonus value.<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Exchange Policy<\/strong><br>We are happy to offer exchanges for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Size exchanges (subject to availability)<\/li>\n\n\n\n<li>Color exchanges (subject to availability)<\/li>\n\n\n\n<li>Defective item replacements<br>Please contact our customer service team before returning items for exchange to ensure availability.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. Damaged or Defective Items<\/strong><br>If you receive a damaged or defective dress:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify us within 48 hours of delivery<\/li>\n\n\n\n<li>Provide clear photos or videos showing the damage or defect<\/li>\n\n\n\n<li>We will arrange free return shipping<\/li>\n\n\n\n<li>Choose between a replacement or full refund<\/li>\n<\/ul>\n\n\n\n<p><strong>9. Quality Inspection Process<\/strong><br>All returned items undergo a thorough quality inspection by our team. Items that do not meet our return criteria will be shipped back to you at your expense, and no refund will be issued.<\/p>\n\n\n\n<p><strong>10. International Returns<\/strong><br>International customers should note:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Include all necessary customs documentation<\/li>\n\n\n\n<li>Mark the package as &#8220;Returned Goods&#8221; to avoid additional duties<\/li>\n\n\n\n<li>Use a trackable shipping method<\/li>\n\n\n\n<li>Please note that original shipping costs and return shipping costs are not refundable<\/li>\n<\/ul>\n\n\n\n<p><strong>11. Sale Items<\/strong><br>Sale items can only be returned for store credit unless they are defective or damaged. The store credit will be equivalent to the purchase price paid for the item.<\/p>\n\n\n\n<p><strong>12. Late or Missing Refunds<\/strong><br>If you haven&#8217;t received your refund after the processing period:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First check your bank account or credit card statement<\/li>\n\n\n\n<li>Contact your credit card company or bank<\/li>\n\n\n\n<li>Verify your PayPal account if applicable<\/li>\n\n\n\n<li>If still unresolved, contact us at&nbsp;support@wahceyt.com<\/li>\n<\/ul>\n\n\n\n<p><strong>13. Return Address<\/strong><br>All returns must be sent to our designated return address in Hong Kong, which will be provided when you receive your Return Authorization number. Returns sent to other addresses cannot be processed.<\/p>\n\n\n\n<p><strong>14. Gift Returns<\/strong><br>We only accept returns for items purchased directly from our website. If the item was marked as a gift, we will issue a refund to the original purchaser.<\/p>\n\n\n\n<p><strong>15. Contact Information<\/strong><br>For return-related inquiries or assistance:<br><strong>Email:<\/strong>&nbsp;support@wahceyt.com<br><strong>Response Time:<\/strong>&nbsp;Within 24 business hours<br><strong>Business Hours:<\/strong>&nbsp;Monday to Friday, 9:00 AM to 6:00 PM HKT<\/p>\n\n\n\n<p>We are committed to ensuring your satisfaction with every CRESTA LIMITED purchase and will make every effort to process your returns quickly and fairly.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Returns EligibilityWe want you to be completely satisfied with your purchase from CRESTA LIMITED. You may return most unworn [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4019","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/wahceyt.com\/index.php?rest_route=\/wp\/v2\/posts\/4019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wahceyt.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wahceyt.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wahceyt.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wahceyt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4019"}],"version-history":[{"count":3,"href":"https:\/\/wahceyt.com\/index.php?rest_route=\/wp\/v2\/posts\/4019\/revisions"}],"predecessor-version":[{"id":4226,"href":"https:\/\/wahceyt.com\/index.php?rest_route=\/wp\/v2\/posts\/4019\/revisions\/4226"}],"wp:attachment":[{"href":"https:\/\/wahceyt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wahceyt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wahceyt.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}